delivery

CONTACT & LINKS

Ordering, Payment & Delivery

We accept UK cheques, Postal Orders and Pay Pal instant payments.

How to Order- email or telephone your order and request an invoice. Please include any special requirements colours etc.

A detailed customer invoice is then prepared on the PayPal website and emailed to you. On the payment request you will find your order details and order costing, follow the instruction and make your payment.

Once your transaction is completed you will receive confirmation of your payment and postal address.

To pay by cheque , Print off your invoice and post your order and payment. If you could make cheques payable to 'Goldstitch Embroidery' please. Please allow an additional 5 days for cheques to clear.

For Overseas customers card payments can also be made through PayPal.

A detailed invoice will be emailed confirming your order.

For more details please email or telephone 0191 3710109.

Delivery - For Pillows, Christening shawls, please allow 7 to 14 days. These items are posted boxed.

Bathrobes and towels are bulky items and posted in a strong poly bags. Should you need your item very quickly I am sure we can help.

Handkerchiefs and other smaller items are posted in a padded envelope and delivery is within 7 days.

The embroidery for wedding garments usually takes from 2 to 4 weeks once the embroidery design is finalised.

Payment or a deposit is made on ordering, Your final payment must be cleared before we post the finished embroidery.

For England, Wales, Northern Ireland and mainland Scotland your parcel is delivered to you

either by Next Day Special Delivery or 1st Class Recorded.

Once your embroidery is completed we will contact you with a posting day and reference number so you are able to track the parcel within the postal system.

With Special Delivery your parcel is expected to arrive next day before 1 pm, and it will require a signature.

For Aberdeen and the far north of Scotland your parcel should arrive before 5.30 pm

or by the following day.

The cost of postage starts from £2.75 for small personalised items. £7.00 for pillows with Special Delivery. Heavy items such as bath robes single are from £7.95.

For a bodice skirt / train embroidery depending on the weight of the parcel the postage can

cost from £8.95 to £19.00.

International Signed For, is used for overseas parcels to the Republic of Ireland and

most of Europe. Estimated delivery time from 4 to 8 days.

This services allows you to track your parcel.

The postage cost for a pillow or a bodice panel is £9.50

Heavier parcels to include a skirt - the postage cost would be from £20.00 plus.

Courier service is available for the UK should we have postal disruption. Prices are from £5.99. Your signature is required upon receipt. Delivery time is from 3 to 5 days once dispatched.

Extra charge of £2.00 for postcodes IM HS ZE.

DHL courier for overseas orders. please email for link to charges.