Ordering, Payment & Delivery
For checking orders, checking availability, and making your offline payments please telephone 0191 3711444
Apart from fabrics almost everything we sell is personalised or made to order. We do source towelling items,and handkerchiefs. In order to keep a regular stock of our towelling items and accessories we have a number of suppliers.We can embroider your own items, however this is carried out at your own risk.
Our web site is updated regularly and we give you as much information as we can on the item. Should you require any further information then please telephone or email. We offer a personal service and are happy to help.
We accept Card Payments, and PayPal instant payments.
Email or telephone your order, and payment can be made over the phone by card or you can request a PayPal invoice. To keep track of our orders Paypal invoices expire after 24 hours. On your email please include - any special order requirements colours etc.
Once your transaction is completed either over the phone with RBS WorldPay or online with Paypal, you will receive an emailed receipt confirming your order and payment.
During the run up to Christmas we are very busy and we try our best to answer your enquiry the same day with an estimated delivery time, this could
even mean an evening email reply.
For overseas customers card payments are processed with PayPal.
A detailed invoice will be emailed confirming your order.
For more details please email or telephone 0191 3711444.
For handmade items please allow 14 days. Padded envelopes are used to pack items such as handkerchiefs. Bathrobes and towels are bulky and generally
posted in a strong poly bags and posting time is approx. 7 days.
The embroidery for wedding garments usually takes from 4 to 8 weeks once the embroidery design is finalised.
For England, Wales, Northern Ireland and mainland Scotland your parcel is delivered to you with a signed for service
either by Next Day Special Delivery or 1st Class Recorded. A tracking reference can be given so you are able to track the parcel within the postal system.
With Special Delivery your parcel is expected to arrive next day before 1 pm, and it will require a signature.
For Aberdeen and the far north of Scotland your parcel should arrive before 5.30 pm
or by the following day.
The cost of postage starts from £3.25. Special Delivery from £7.95. Heavy items such as bath robes single are from £11.95. For a bodice skirt / train embroidery depending on the weight of the parcel the postage can cost from £10.95 to £25.95.
Airsure, and International Signed For are used for overseas parcels to the Republic of Ireland and
most of Europe, Australia and the USA. Airmail prices are from £5.95.
DHL courier for overseas orders, prices and times can be estimated online.
Please note, embroidered messages or verses must be out of copyright or in your own words and not copied from other internet sites or books, thank you.