Should you have a problem with your order please let us know and we will do our best to help.
An error can occur from time to time with a wrong spelling, and your item will be replaced as soon as possible.
Unfortunately made to order and personalised items are non refundable.
If you wish to return an item for any another reason then please let us know on receipt of your delivery by calling 0191 3711444.
We abide by the UK Government guidelines for returns and refunds, full details can read at: