Ordering, Payment & Delivery

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For checking orders, availability, and making your offline payments please telephone 0191 3711444

The information we supply on our website is regularly updated . We try and give you as much detail as we can on the items we stock. Should you require any further information then please telephone or email. We offer a personal service and are happy to help.

We accept Card Payments, and PayPal instant payments.

Offline Ordering

Email or telephone your order, and payment can be made over the phone by card or you can request a PayPal invoice. To keep track of our orders Paypal invoices expire after 24 hours. On your email please include – any special order requirements colours etc.

During the run up to Christmas we are very busy and we try our best to answer your enquiry the same day with an estimated delivery time, this could even mean an evening email reply.

Delivery

Padded envelopes are used to pack items such as handkerchiefs. Posting time for personalised items is usually 3 – 4 days.

Fabric and haberdashery orders dispatch is usually 24 hours.

parcel


We use a signed for postal service for England, Wales, Northern Ireland and mainland Scotland.


With a Next Day Special Delivery or 1st Class Recorded. A tracking reference can be given so you are able to track the parcel within the postal system.

Choosing the Special Delivery Postal service option your parcel should arrive the next day before 1 pm, and it will require a signature.

For Aberdeen and the far north of Scotland your parcel should arrive before 5.30 pm
or by the following day.

The cost of postage starts from £4.50. Special Delivery from £7.95. 

Airmail

We post with International Tracked for overseas parcels.

Airmail prices are from £13.95.