Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Goldstitch Embroidery’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Goldstitch Embroidery’ or ‘us’ or ‘we’ refers to the owner of the website whose Business address is Goldstitch, Mowbray House, Tanhills, Nettlesworth, Durham DH2 3PA The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales


Almost everything we sell is personalised or both made to order and personalised
We do source and make handkerchiefs. In order to keep a good stock we have a number of suppliers.
Manufacturing differences may occur in our stock items and while we do our best to meet your requirements we will inform you of any changes and the decision is yours, whether to continue with your order.
We do try and source the best of what is available to personalise from our suppliers and give you as much information on the product as we can. The handkercheifs particularly the Gents Standard cotton are not always a true square and the colours do differ as well as the sizing from time to time.
Our web site is regularly updated.
The embroidery threads we use are colourfast under normal washing conditions. 

A mechanical failure is out of our control and urgent steps will be taken to resume work as quickly as we can.
Timescale can vary on large orders such as wedding favours, therefore please allow plenty of time from placing your order.
Logo embroidery is carried out at your own risk if you are supplying your own garments such as polo and sweatshirts.
You can provide your own design, verse or message for embroidery, this must be your own drawing or wording.
We will not create embroidery from any works which are subject to copyright.
Ordering, delivery and returns

Your order is taken either online by telephone or email and dealt with as soon as we can, most emails are answered the same day, this can also be on an evening. During busy times emailing can be delayed if your order is urgent then please call 0191 3711444.

Posting time for small items such as hankies is approx 7 days.

An Express order can be taken over the phone and payment is made by card. It is a good idea to email an express order to be sure all the details are correct. .

Our parcels are delivered by Royal Mail. We can not be held responsible for any delays that have occurred in the postal system, we keep all reference numbers for tracking and these can be given to you should you need to track your order.
Should you have a problem with your order please let us know on receipt of your goods and we will do our best to help.
A mistake can occur from time to time with a wrong spelling etc, if we have made a mistake your item will be replaced as soon as possible.

Unfortunately made to order and personalised items are non refundable, therefore we do our best to confirm your requirements when you place your order.
If you wish to return an item for any another reason then please let us know on receipt of your delivery by calling 0191 3711444. We will refund or replace an item should there be a defect, Returning of an item will be at the cost of the customer.

Business privacy policy

Goldstitch Embroidery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Goldstitch Embroidery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th September 2017

What we collect

We collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode,

other information relevant to your order, all payment information is destroyed after your transaction is processed and we do comply to the PCI DSS certification for online payments.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Protection Regulation 25th May 2018 (GDPR)

We promise to respect your personal information, we will never sell or share your details with other organisations. We will only email you if you have subscribed to our mailing list. If you wish to subscribe it can be done in two ways by email or signing up in the studio by completing a form. To unsubscribe please click on the link at the bottom of your email and your details will be removed from our system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Goldstitch Embroidery do not use your personal information to send you promotional information or pass your details to third parties, however most courier services now require a telephone and email for delivery purposes. If you do not wish your contact information passed to the courier please message me in the Note box as you check out.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Copyright notice

This website and its content is copyright of Goldstitch Embroidery- © Goldstitch Embroidery 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Goldstitch Embroidery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Goldstitch Embroidery. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Goldstitch Embroidery takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.